Author: David Arias Guedón

The new Customer Service Law reshapes consumer protection: what’s changing and how to prepare
04/16/2026
In sectors where the customer experience is built on dozens of micro-interactions, the quality of customer service can make all the difference. Law 10/2025 establishes, for the first time in Spain, a comprehensive framework for how companies must organize, provide, and demonstrate the quality of their customer service. Adapting to these new obligations poses significant […]
